Applycourses Prep Refund and Payment Policy
Your purchase of and payment for lessons shall be regulated by this Refund Policy.
PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
Applycourses Prep aims to ensure a clear understanding of financial relations between students and instructor with respect to the services we provide. This policy applies to all services and features made available through the Website and any related Applycourses Prep mobile device application (collectively, the “Services”).
Instructor – Student transactions
Applycourses Prep facilitates contracts between users (students (their parents) and instructors) by supplying a platform to request, deliver and pay for such Services. Applycourses Prep is only a platform and in no case will be a party to any contracts made by instructor and students or any other service or materials provided by an instructor. Applycourses Prep will in no way be responsible for monitoring any transactions between students/parents, and tutors.
Cancellation of a Classes or Courses
One to One Classes: Lesson can be cancelled any time up to 24 hours before the class is due to start and rescheduled thereafter. Otherwise, you are liable to be charged the full amount for the scheduled class, unless the instructor agrees not to charge you after a formal discussion. We reserve the right for every instructor to charge the cost of the class that is cancelled less than 24 hours before its due time, without the possibility of this amount being refunded to the student or transferred to another instructor. You can cancel/reschedule class through your Applycourses Prep anytime up to 24 hours before your class by sending a message to the tutor. You will be asked to provide a reason for cancellation which, in most cases, will be forwarded to your instructor.
Virtual Live Courses: A virtual course consists of multiple sessions therefore once you enrol for the course it’s not refundable. If the instructor cancelled any of the session then the instructor can cancel any time up to 24 hours before the session is due to start and rescheduled thereafter.
Change of an instructor or institutions
One to One Classes: In case you decided to use your right to change an instructor after the first lesson because if the instructor doesn’t suit you or the lesson didn’t take place, we will guarantee you a free lesson with another an instructor that you’ll choose on the site, or we will refund the payment immediately after submitting. In case the instructor doesn’t suit your needs, or your scheduled lesson didn’t take place but was accidentally confirmed, you can ask us to refund or transfer these funds to another instructor within 3 days of the scheduled lesson’s start time.
Virtual Live Courses: A virtual course consists of multiple sessions therefore once you enrol for the course it’s not refundable. If the instructor doesn’t suit you or you are not happy with the sessions you need then you need to mail us at email@example.com. If our quality control team satisfied by the feedback mention by you after going through the video session taught by the instructor then we will either refund or assign another instructor of your choice.
To make a refund the cancellation of the lesson(s) is required to be made in 24 hours before the lesson is due to start. If there are extenuating circumstances meaning a lesson is missed or needs to be cancelled at short notice, these refunds can be made at the tutor’s discretion, but there is no obligation on the tutor to do so. Please contact your tutor in the first instance if you would like to be refunded. If you do not receive a response, please email firstname.lastname@example.org with the following information within 72 hours of the original lesson time:·
Date and time of the lesson
Reason for requested refund
Name of your tutor
The refund option will be available for your payment only during the period of 90 (ninety) days from the date when your payment was made. The refund may be issued only for the unconfirmed lessons and/or remained hours. Applycourses Prep is not responsible for any kind of fee charged by payment systems and will not cover it when initiating a refund. To the fullest extent permitted by law, any refunds at any time are at our sole discretion only. In case you forgot to claim your refund during the stated period, you can still use these funds.
In case you chose a refund option, its speed and availability of refunded funds on your bank account will depend solely from the terms and policies of your bank regarding the speed of transactions. Your refund may be issued only once. If you buy another lesson(s) at a later time, it will not be subject to the same refund request. No refund will be issued in case the user has lost and/or forgot his/her login credentials (username and passwords), which has resulted in the loss of data, temporary loss of access to the user’s account or any other inconveniences for the user. No refund will be issued in case the user has lost connection due to the absence of Internet access, factory reset or updates.
You are required to send your refund request at email@example.com. The refund decision shall be made up to 30 calendar days. To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any lesson(s), you agree that we may suspend access to all accounts you have with us. Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a payment provider, and disputes that require accounting or legal services shall be covered by you.
In the course of 365 (three hundred sixty-five) days following the payment, your remaining balance will be considered expired and will be irreversibly lost and nonrefundable.
Deletion of an account
You may request to delete your Account at any time, however, there are no refunds for cancellation. In case Applycourses Prep shall suspend or terminate your Account because of breach of any of our policies, you understand and agree that you shall receive no refund or exchange for any unused lessons or any portion of the Service, any content or data associated with your account, or for anything else.
We use third-party payment services to bill you through an online account payment instead of directly processing your credit/debit card information. Your paid balance for one or more lessons is safe in your account as we use an integrated iframe for checkouts from our partner’s payment providers (Razorpay, Stripe, PayPal) and the instructor gets paid for each confirmed lesson. Correspondingly all transactions are secured as our partners-payment providers use SSL encryption protection. All payment information is stored encrypted and securely by Razorpay, a PayPal service. We do not store your payment information on our servers.
Data provided by you
You agree and understand that billing information, which you provide to make payment for the lesson(s) through Applycourses Prep, namely your credit card information and/or PayPal account information, is processed by our partners-payment providers (Razorpay, Stripe, PayPal) only. Applycourses Prep does not collect, store or otherwise process your billing information. You agree that Applycourses Prep will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions and privacy policies of our partners-payment providers in addition to this policy. You acknowledge that we may change our partners-payment providers and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Payments and Taxes
Available payment methods through our Services are: ·
All payments shall be made through the Services. Upon receiving payment from a student (or a parent on a student’s behalf), Applycourses Prep will hold such payment and disburse it to the applicable instructor on a pro-rata basis on a per lesson basis. All Users agree that they will not sell or buy instructor services or materials from another User other than through our Services. Instructor, students and parents will be liable for all transaction fees on the services related to the delivery and consumption of services through our Website. Registering to become a user of Applycourses Prep is free. Parties are responsible for paying all fees and applicable taxes associated with delivery and consumption of services through our Website, as well as for using the tools with a valid payment method. We charge instructor a commission for our Services. Instructor’s failure to pay the required fees shall be a material breach of this Policy and Terms of Service.
Applycourses Prep is not a bank or any type of financial institution, we do not provide any financial services or advice. Any payments made via our platform are made solely for consumption and delivery of educational services between Students and Instructors. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law. The exchange rates provided on our Website do not always reflect the real market situation for a specified date. Such exchange rates are provided for the comparative and informational purposes only to help you get the best possible Services on our Website. To get the real exchange rates on a specific date, please, advise your bank or any other official financial institution.